Facilities Manager

Role Purpose

The Facilities Manager will provide day-to-day operational leadership across all sites, ensuring the smooth, complaint, and efficient running of the organisation’s estates. Acting as the key link between strategic direction (Head of Facilities) and operational delivery (Facilities Officers, Fleet Manager, Administrators), this role strengthens the department’s structure and supports growing organisational demands.This role ensures high-quality service delivery, robust compliance, improved contractor performance, and greater resilience within the Facilities team.

Key Responsibilities

Operational Management

• Oversee daily facilities operations across multiple sites.

• Ensure timely and effective response to reactive maintenance issues.

• Lead the delivery of planned preventative maintenance (PPM) schedules.

• Monitor service levels to ensure high-quality operational performance.

Team Leadership

• Line-manage Facilities Officers, the fleet Manager and Administrator.

• Provide leadership, mentoring, and development to build capability within the team.

• Allocate workloads, manage performance, and ensure consistent standards across the function.

Compliance & Health and Safety

• Support statutory compliance including safety checks, testing, and documentation control.

• Participate in audits and ensure corrective actions are delivered.

• Oversee safe working practices and maintain adherence to health and safety requirements.

Contractor & Vendor Management

• Manage outsourced partners and service providers, ensuring value for money and strong performance.

• Coordinate contractor activities on-site, ensuring compliance with policies and safety protocols.

• Review performance data, SLAs, and KPIs to drive continuous improvement.

Projects & Moves

• Support and deliver refurbishment projects, rebranding works, office moves, and dilapidation activities.

• Collaborate with stakeholders to ensure effective planning, communication, and execution.

• Help optimise space utilisation and support workplace planning activities.

Process Improvement

• Identify operational inefficiencies and drive improvements to enhance service delivery.

• Implement best-practice FM processes, systems, and standards.

• Contribute to developing a more proactive and cost-effective FM service.

Skills, Experience & Competencies

Essential

• Strong operational facilities management experience across multi-site environments.

• Experience managing staff, contractors, and service providers.

• Solid understanding of statutory compliance and health & safety requirements.

• Excellent organisational, communication, and problem-solving skills.

• Ability to work under pressure and manage multiple priorities.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.