Head of Property Services

Head of Property Services

Location: Euston / Hybrid

Hours: Monday to Friday, 09:00 – 18:00

Salary: £60,000 base + Commission

The Opportunity

This is a senior leadership role at the centre of a high-performing revenue function. As Head of Property Services, you will lead and scale a 30 person, phone based team responsible for generating qualified opportunities for our network of London branches.

We’re looking for a commercially driven leader who can elevate performance, sharpen capability, and embed a culture where high output and exceptional customer experience go hand in hand.

You will operate at the intersection of sales leadership, operations, and client strategy, directly influencing a significant portion of company revenue.

Key Responsibilities

Leadership & Team Performance

• Lead and manage a team of 30 across Team Leaders, Senior Consultants, and Consultants
• Set clear, ambitious targets and drive accountability through structured performance management
• Build a high-performance culture focused on results, development, and recognition
• Oversee hiring, onboarding, and overall team structure

Coaching & Development

• Design and implement a coaching framework to improve conversion, call quality, and objection handling
• Develop Team Leaders and ensure consistent coaching standards across the team
• Deliver structured training programmes for onboarding and ongoing development

Commercial Ownership

• Own Market Appraisal (MA) booking targets and conversion rates
• Drive performance across inbound and outbound channels
• Partner with branch leadership to maximise MA-to-instruction conversion
• Ensure both volume and quality of opportunities meet agreed benchmarks
• Embed and drive cross-sell performance (mortgages & conveyancing)

Process & Collaboration

• Optimise processes to improve conversion and reduce time-to-revenue
• Maintain CRM discipline and leverage data for performance insights
• Work cross-functionally with Marketing, Revenue Operations, and Front Office teams
• Deliver clear reporting and performance insights to senior stakeholders

Core KPIs

• Market Appraisals booked (inbound & outbound)
• Lead-to-MA conversion rate
• MA-to-instruction conversion
• Revenue generated from opportunities
• Quota attainment
• MA cancellation rate
• Team attrition
• Cross-sell conversion (mortgage & conveyancing referrals)
• Commission Structure
• Performance-based commission linked to team output and revenue generation
• Accelerators for exceeding quarterly targets
• Additional focus on MA-to-instruction conversion quality

Essential:

• 3+ years’ experience leading sales teams (10+ people)
• Proven track record of improving conversion rates and driving revenue growth
• Experience in a phone-based or contact centre sales environment
• Strong commercial and analytical mindset
• A leadership style that balances high standards with team development

Desirable:

• Background in property, estate agency, mortgages, or conveyancing
• Experience scaling lead generation or business development functions
• CRM and revenue operations experience
• Experience managing Team Leaders

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.