Short Let Consultant

Chestertons

Short Let Consultant

An exciting opportunity to join a dynamic and rapidly growing Short Lets division operating within one of London's most fast-paced property markets. This role is ideal for a highly motivated lettings professional who thrives on building relationships, identifying opportunities, and converting enquiries into successful bookings.

As a Short Let Consultant, you will act as a specialist resource across the business, working closely with branch teams to maximise short let opportunities, match applicants with the most suitable properties across the network, and ensure every potential deal is progressed to its fullest potential. You will play a key role in reducing lost opportunities, increasing conversion rates, and promoting the value of the Short Lets service throughout the company.

This is a unique position combining applicant management, business development, relationship building, and training, making it an ideal opportunity for someone looking to broaden their impact beyond a traditional negotiator role.

Key Responsibilities

• Acting as a central point of contact for all Short Let enquiries across the business, ensuring applicants receive an exceptional and efficient customer experience.
• Working closely with branch teams to identify and qualify suitable short let applicants and match them with the best available properties throughout the company network.
• Proactively managing applicant pipelines, following up on enquiries, progressing negotiations, and securing bookings to maximise conversion rates.
• Identifying "near-miss" opportunities and alternative solutions to prevent the loss of potential business, ensuring no enquiry is left unexplored.
• Negotiating and agreeing offers between applicants and landlords, coordinating all parties through to successful completion.
• Building strong relationships with branch teams to increase awareness of Short Lets opportunities and encourage referrals of suitable applicants and properties.
• Representing the Short Let Division during branch visits, regional meetings, and internal events, acting as an ambassador for the department.
• Supporting the onboarding and training of new starters across the business by delivering Short Lets guidance, best practice, and market knowledge.
• Working alongside the Head of Short Lets to identify trends, opportunities, and improvements that drive departmental growth and efficiency.
• Maintaining a comprehensive understanding of local markets, competitor activity, and short let demand patterns to provide informed advice and recommendations.
• Promoting cross-department collaboration, ensuring opportunities are shared throughout the business to maximise revenue and customer outcomes.
• Maintaining accurate records and reporting through internal systems, ensuring all activity is documented and tracked effectively.
• Delivering consistently high standards of customer service to applicants, landlords, and colleagues, contributing to positive customer feedback and repeat business.
• Contributing towards departmental targets relating to applicant conversions, bookings, revenue generation, and customer satisfaction.

The Individual

• Proven experience within a busy lettings, residential leasing, or property negotiation environment.
• Strong track record of converting enquiries into completed transactions and exceeding performance targets.
• Excellent negotiation and deal-closing abilities.
• Highly organised with exceptional follow-up and pipeline management skills.
• Confident building relationships with stakeholders at all levels across the business.
• Commercially minded with the ability to identify and maximise business opportunities.
• Passionate about delivering outstanding customer service.
• A positive, energetic, and self-motivated approach with a genuine desire to contribute to the growth of the Short Lets department.
• Excellent verbal and written communication skills.
• Comfortable presenting to groups and delivering training sessions to colleagues.
• Strong problem-solving skills with the ability to think creatively and identify alternative solutions for applicants.
• Ability to work independently while also collaborating effectively with multiple teams.
• High attention to detail and strong administrative standards.
• Good working knowledge of Microsoft Outlook, Word, Excel, and CRM systems.
• A keen interest in the London property market and the evolving short-term rental sector.

What Success Looks Like

• Increased conversion of short let enquiries into completed bookings.
• Strong engagement and referral activity from branch teams.
• Reduced loss of applicant opportunities through proactive management and alternative property sourcing.
• Positive feedback from applicants, landlords, and internal stakeholders.
• Effective training and development support provided to new and existing colleagues.
• Consistent contribution towards the growth and profitability of the Short Lets department.

This role is perfect for a high-performing negotiator who enjoys deal-making, relationship building, and influencing outcomes across a wider business network, while becoming a recognised Short Lets specialist and ambassador

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.