Tenancy Consultant

Job Title: Tenancy Consultant

Salary: £30,000 - £34,000

Location: Hampton Hill / Hybrid

Hours:  Monday to Friday, 08.45 – 17.30

Key Responsibilities

• Managing the non-managed vacates process from start to finish.
• Processing Landlord and Tenant notices for Non-managed tenancies
• Knowledge of section 8 notices and referral process to solicitors.
• Tenancy Swap process from start to finish.
• Initiate and maintain clear communication with Landlords and Tenants.
• Compliance - ID checks and property documentation that is required.
• Follow up promptly on any outstanding documents or responses from Landlords and Tenants to avoid delays.
• Build and maintain strong effective working relationships with our lettings team and the department.
• Adhere to department minimum standards relating to time management, workload and file accuracy.
• Handle incoming calls and emails professionally, maintaining smooth communication within the team and with external contacts.
• Progressing replacement tenancies in a timely manner ensuring documentation is produced to a high standard and accuracy and completed within required time frames. This involves producing tenancy agreements and using the system provided.
• Maintain and develop relevant compliance legislative Knowledge.
• Compiling detailed and informative emails to Landlords and Tenants and building relationships with them.
• Collaborate effectively with Lettings, Property Management, and external contractors to support a seamless renewal process.
• Administrative tasks involved within a landlord changing, for example the property has been sold, or transferral of ownership has occurred.

Skills Needed:

• Strong attention to detail
• Excellent communication skills (written and verbal)
• Ability to juggle multiple tasks efficiently and professionally

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.