Associate Director / Lettings Manager

Lettings Manager – Camden

Chestertons Estate Agency 
Location: Camden, London
Hours: Monday – Friday, 8:30am – 6:00pm (Saturday Rota) 
Salary: DOE

About the Role

An exciting opportunity has arisen for an experienced and driven Lettings Manager to lead our busy Camden office. We are seeking a strong brand ambassador with extensive estate agency experience who can inspire, coach, and develop a high-performing lettings team while driving business growth and increasing market share across the local area.

The successful candidate will have a proven track record within residential lettings, strong local market knowledge, and the leadership skills required to deliver exceptional results in a competitive London market.

Key Responsibilities

• Lead, motivate, and develop a successful lettings team within a fast paced office environment
• Create a positive and high-performing culture where team members are supported to achieve their full potential
• Set clear targets and objectives, managing individual and team performance against KPIs
• Drive new business generation and grow market share across Camden and surrounding areas
• Monitor revenue and expenditure against budget targets
• Produce accurate and timely management reporting
• Handle escalated complaints professionally and ensure swift resolution
• Ensure all company systems, processes, policies, and relevant legislation are adhered to
• Monitor local competitor activity and implement strategies to maximise profitability and performance
• Build and maintain strong relationships with landlords, applicants, and local business contacts

Requirements & Experience

• 5–10 years’ experience within estate agency, ideally within residential lettings
• Minimum 3 years’ management experience leading successful teams
• Strong understanding of the Camden and wider North London property market preferred
• Proven track record of achieving and exceeding sales targets and KPIs
• Excellent market appraisal and conversion ability
• Established network of local business contacts and clients
• In-depth knowledge of current lettings legislation and compliance requirements
• Strong commercial awareness and understanding of the residential property market
• Exceptional communication, negotiation, and leadership skills

What We’re Looking For

• A proactive and results-driven leader
• A confident communicator and relationship builder
• Someone passionate about delivering exceptional customer service
• A motivated individual who thrives in a target-driven environment
• A professional brand ambassador who reflects the values and reputation of Chestertons

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.