Tenancy Consultant

Chase Buchanan Estate Agency

Tenancy Consultant

Location: Hampton Hill / Hybrid

Hours: Monday - Friday, 08:45 – 17:30 

Salary: £29,000 - £31,000

We are looking for a proactive Tenancy Consultant to manage tenancy swaps and rent reviews from start to finish, ensuring a smooth and compliant process for landlords and tenants. The role involves maintaining clear communication, chasing documentation, carrying out ID checks and compliance tasks, producing tenancy agreements, and handling landlord changes or ownership transfers. You will work closely with lettings and property management teams to progress cases efficiently, while delivering accurate administration, strong relationship management, and excellent customer service throughout.

• Tenancy Swap process from start to finish.
• The new Rent review process from start to finish.
• Initiate and maintain clear communication with Landlords and Tenants.
• Compliance - ID checks and property documentation that is required.
• Follow up promptly on any outstanding documents or responses from Landlords and Tenants to avoid delays.
• Build and maintain strong effective working relationships with our lettings team and the department.
• Adhere to department minimum standards relating to time management, workload and file accuracy.
• Handle incoming calls and emails professionally, maintaining smooth communication within the team and with external contacts.
• Progressing replacement tenancies in a timely manner ensuring documentation is produced to a high standard and accuracy and completed within required time frames. This involves producing tenancy agreements and using the system provided.
• Maintain and develop relevant compliance legislative Knowledge.
• Compiling detailed and informative emails to Landlords and Tenants and building relationships with them.
• Collaborate effectively with Lettings, Property Management, and external contractors to support a seamless renewal process.
• Administrative tasks involved within a landlord changing, for example the property has been sold or transferral of ownership has occurred.
• Potential for Managing a portfolio of renewals/annual rent reviews.

Skills Needed:

• Strong attention to detail
• Excellent communication skills (written and verbal)
• Ability to juggle multiple tasks efficiently and professionally

Chase Buchanan: The first Chase Buchanan branch opened on York Street in Twickenham in 1994. Since then, we have opened 14 offices, and built an excellent reputation over the years establishing Chase Buchanan as a strong market leader with an extensive sales, lettings and concierge portfolio. Our branches and operational network span across South West London.

Today, we’re part of the Campions Group but operate independently under the Chase Buchanan brand. Being part of the wider group means our landlords and sellers benefit from a national network of buyers and tenants, as well as superior technology, systems and reliable infrastructure. An agent you can truly trust.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.