Home
Vacancies
Associate Director / Lettings Manager

All Locations:

Mayfair
All Locations is a required field
Salary Details:
Competitive
Department:
Lettings

Job Advert
Lettings Manager – Mayfair

Chestertons Estate Agency

Location: Mayfair, London
Hours: Monday – Friday, 8:30am – 6:00pm (Saturday rota)
Salary: DOE

About the Role

An exciting opportunity has arisen for an experienced and ambitious Lettings Manager to lead our prestigious Mayfair office. We are looking for a professional brand ambassador with strong leadership skills and a proven background in residential lettings to drive performance, grow market share, and deliver exceptional customer service in one of London’s most competitive property markets.

The successful candidate will be responsible for leading, coaching, and motivating a high-performing lettings team while identifying new business opportunities and maintaining strong relationships with landlords, applicants, and local stakeholders.

Key Responsibilities

Lead, inspire, and develop a successful lettings team within a fast-paced office environment

Foster a positive and motivating culture where all team members are supported to achieve their full potential

Set clear objectives and manage individual and team performance against agreed KPIs and targets

Drive new business generation and increase market share across Mayfair and surrounding prime central London areas

Review and monitor office revenue and expenditure against budget

Produce accurate, consistent, and timely management information and reporting

Oversee complaint resolution within the branch and manage escalated issues professionally

Ensure compliance with all company systems, procedures, policies, and current lettings legislation

Monitor local competitor activity and implement strategies to maximise profitability and office performance

Build and maintain strong relationships with landlords, applicants, and local business contacts

Skills & Experience

5–10 years’ experience within estate agency, ideally within residential lettings

Minimum 3 years’ management experience within a high-performing agency environment

Strong knowledge of the Mayfair and Prime Central London property market preferred

Proven track record of consistently achieving and exceeding sales targets and KPIs

Excellent market appraisal and conversion rates

Established network of local business contacts and clients

Expert understanding of current lettings legislation and industry compliance

Strong commercial awareness and negotiation skills

Excellent leadership, communication, and organisational abilities

What We’re Looking For

A driven and commercially minded leader

A professional and polished brand ambassador for Chestertons

A strong people manager who can motivate and develop teams

Someone passionate about delivering exceptional customer service

A proactive individual who thrives in a target-driven environment
Job Advert
About The Company
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.