Job Title: Landlord Database Administrator
Location: Worcester / Hybrid
Hours: Monday to Friday, 09:00 – 17:00
Salary: £23,500
Contract: 12 Month FTC
The Landlord Database Administrator will be responsible for supporting landlords group wide with their compliance obligations, specifically assisting with requirements relating to the Register Your Rental Property database.
The role requires a highly organised and detail-focused individual who can work accurately to strict deadlines whilst providing a high standard of customer service. The successful candidate will be confident communicating with landlords and other stakeholders and comfortable dealing with queries by telephone and in writing.
Core tasks will include the following:
- Effectively managing dedicated inboxes and liaising with landlords to confirm instructions
- Uploading and maintaining compliance information on the Register Your Rental Property database.
- Maintain an accurate database through the input and updating of data and to carry out periodic data validation checks.
- Maintain accurate property records across CRM systems
- Adding charges to the Landlords Account
- Auditing compliance
- Deal confidently and professionally with enquiries from landlords maintaining a high level of customer service
- Build and maintain strong working relationships with the property management and wider operations teams.
- Periodic management reporting
- Other ad hoc duties associated with tenancy and compliance management
Skills and Experience
- Have previous experience in an administrative role
- Have excellent attention to detail with a high level of accuracy
- Be highly organised with the ability to prioritise and manage multiple tasks and deadlines effectively
- Be comfortable working to strict timescales and following processes and procedures
- Have excellent verbal and written communication skills
- Be confident speaking to landlords and able to build positive and professional working relationships
- Have good IT and administrative skills, with the ability to accurately maintain databases and records
- Be able to work independently whilst also contributing effectively as part of a wider team
- Demonstrate a methodical and consistent approach to completing compliance related tasks